Refund policy

## Return Policy

We offer a **14-day return window**. You have 14 days from the date you receive your order to request a return.

### Eligibility
To qualify for a return:
- Item must be **unused**, **unworn**, with **original tags** and **packaging**
- Must include **proof of purchase**

To begin a return, please email us at **support@blumora.us**.  
Once approved, we’ll send you a return shipping label and instructions.  
> **Note:** Returns sent without prior approval will not be accepted.

📦 **Return Address:** [Insert Return Address]

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## Damaged or Incorrect Items

Please inspect your order upon arrival.  
If you receive the wrong item or your order is **damaged or defective**, contact us immediately at **support@blumora.us** so we can make it right.

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## Items That Cannot Be Returned

We do not accept returns for:
- **Perishable goods** (food, flowers, plants)  
- **Custom or personalized items**  
- **Personal care or beauty products**  
- **Hazardous materials or flammable items**  
- **Sale items or gift cards**

If you’re unsure whether your item is eligible, feel free to contact us.

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## Exchanges

Want something else?  
The fastest way is to:
1. Request a return for the item you have  
2. Place a new order once your return is accepted  

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## EU Customers

For orders shipped to the **European Union**, you have the right to **cancel or return** your order within **14 days**, for any reason.  
Items must be unused, with tags and original packaging, and include proof of purchase.

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## Refunds

Once your return is received and inspected, we’ll notify you of the approval status.

- If approved, your refund will be issued to your **original payment method** within **10 business days**
- If 15 business days have passed since your return was approved and you haven’t received your refund, please email us at **support@blumora.us**